Privacy policy

 

Privacy Policy

Effective Date: May 3, 2025

UAB MISHKAY Biotech ("we," "us," or "our") operates the website www.mishkay.com (the "Site"). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

a) Personal Information

When you visit the Site, place an order, or contact us, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, shipping and billing addresses.

  • Order Information: Products purchased, order dates, payment details (processed securely via third-party providers).

  • Account Information: If you create an account, we collect your login credentials and preferences.

b) Automatically Collected Information

As you browse the Site, we automatically collect certain information about your device and usage:

  • Device Information: IP address, browser type, operating system.

  • Usage Data: Pages viewed, time spent on pages, referring URLs.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: Processing and delivering your orders, including sending order confirmations and updates.

  • Customer Support: Responding to your inquiries and providing assistance.

  • Marketing Communications: Sending promotional emails and newsletters, if you have opted in.

  • Analytics: Understanding how our customers use the Site to improve our services and offerings.

  • Legal Compliance: Complying with applicable laws and regulations.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties to help us operate our business:

  • Service Providers: Including payment processors (e.g., Shopify Payments), shipping companies, and email marketing platforms (e.g., Klaviyo).

  • Analytics Providers: Such as Google Analytics and Meta Pixel, to analyze website usage and improve our marketing efforts.

  • Legal Obligations: If required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

5. Your Rights

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal data.

  • Deletion: You can request that we delete your personal data.

  • Objection: You can object to the processing of your personal data.

  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@mishkay.com.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

UAB MISHKAY Biotech
Vilniaus g. 47, Molėtai, Lithuania
Email: info@mishkay.com
Phone: +370 676 30226

Company Details:

  • Company Name: UAB MISHKAY Biotech

  • Company Code: 305934343

  • VAT Code: LT100014543610

  • Registered Address: Versmių g. 9 K2, Klevinų k., LT-14203 Vilniaus r., Lithuania

  • Bank Account: LT607300010170225343 (SWEDBANK, AB)